Policy and Terms & Conditions.

1. Purpose

These terms govern the use of our website for making donations via a payment gateway. By donating, the user agrees to the policies outlined below.

2. Accepted Payment Methods

  • We accept the following methods for donations:
  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking (via Indian Banks)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Wallets (where applicable)
  • International cards (if enabled and allowed under FCRA)

3. Donation Receipts

All successful donations will receive an instant confirmation via email/SMS.

Please ensure you provide a valid email and contact number during payment.

4. Refund & Cancellation Policy

  • Donations once made are non-refundable, except in rare circumstances of error such as:
  • Duplicate transaction
  • Technical error in gateway
  • Wrong amount transferred
  • To request a refund, email us at info@drhtrust.com within 7 days of the transaction.
  • Refunds (if approved) will be processed to the original mode of payment within 10-15 working days.

5. Data Privacy & Security

  • We do not store any card or banking information.
  • All payment transactions are encrypted and processed through a PCI-DSS compliant payment gateway (e.g., Razorpay).
  • Donor information is kept confidential and used only for issuing receipts, campaign updates, and compliance.

6. Donation Use Policy

  • All donations are used strictly for charitable purposes as per our registered objectives.
  • Funds may be allocated based on urgency, project needs, or ongoing campaigns.
  • Donors may request project-specific donations (e.g., education, health) by mentioning it in the notes.

7. FCRA Compliance (if applicable)

  • We accept international donations only if authorized under the Foreign Contribution Regulation Act (FCRA), 2010.
  • Foreign donors must submit valid identification (e.g., passport) if required.
  • FCRA Bank Account Details (if different) will be shown separately during international transactions.

8. Payment Gateway Charges

  • The trust may or may not absorb the transaction charges levied by the payment gateway.
  • These charges typically range from 1.5% to 3% per transaction.
  • In most cases, your full donation amount (minus gateway fees) is received by us.

9. Legal Jurisdiction

  • All legal matters shall be subject to the jurisdiction of courts in Chennai, Tamilnadu.

10. Contact & Support

For payment-related queries, please contact:
Email: info@drhtrust.com
Phone: +91 98840 64078, +91 98407 00858
Address:
Admin office:
No. 10, 1st Cross Street,
Ragavareddy Colony, Jafferkhanpet,
Ashok Nagar Chennai-600 083.
Registered office:
No AP 1435, New No. 45,
2nd Floor, 2nd Street,
1st Sector, KK Nagar, Chennai-600 078.